At Max & Margaux, customer happiness is incredibly important to us. As a small business owner, I personally design, source, photograph, package, and ship many of the items you see in our shop. I take great pride in offering the kind of thoughtful, responsive customer service you'd expect from a luxury retailer, and I genuinely want you to love your purchase.

Our Commitment to Accurate Listings

Every product is carefully photographed and described with accuracy in mind. It is extremely important to me that the colors, textures, materials, and details you see online closely reflect the item you receive. I spend significant time photographing products in natural lighting and editing images to represent them as truthfully as possible.

That said, colors may appear slightly different depending on your screen, monitor, or device settings. Minor variations that occur due to individual display settings are not considered defects.

Returns & Exchanges

If your item arrives with a manufacturing flaw, damage, or differs materially from the description or photos provided on our website, please contact us within 15 days of delivery.

Eligible situations may include:

• An item that arrives damaged
• A manufacturing defect
• Receiving the wrong item
• A significant discrepancy between the product received and the product description

If approved, we will gladly offer:

• An exchange
• Store credit
• A refund, when appropriate

To begin a return or exchange request, please email us with your order number and photos of the issue so we can review it promptly.

Non-Returnable Items

Because many of our products are handmade, limited-run, personalized, or produced in small batches, we cannot accept returns based on:

• Change of mind
• Buyer preference
• Slight color variations due to monitor settings
• Normal handmade variations that do not affect functionality or quality
• General wear and tear after use

Our Promise

I believe great customer service never goes out of style. While I cannot accommodate every return request, I will always do my best to treat customers fairly, communicate openly, and find reasonable solutions when issues arise.

Thank you for supporting a small business and allowing me to create pieces that I hope become favorites in your collection for years to come.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at maxandmargauxstore@gmail.com. Please note that returns will need to be sent to the following address: 3126 South Boulevard #107, Edmond, OK 73013

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at maxandmargauxstore@gmail.com.